vip111 Terms and Conditions

1. General Provisions

vip111 (hereinafter referred to as the "Platform", "we" or "our") is an online entertainment gaming service provider that offers live casino, slots, sports betting and other gaming options for Bangladeshi users.

These Terms and Conditions ("Terms") apply to all services, websites and mobile applications of the vip111 platform. When you register, log in or use any service on our platform, you are automatically considered to have agreed to these Terms.

These Terms may be updated from time to time. The date of the most recent update will always be shown at the top of this page. It is the user's responsibility to check this page regularly.

2. Eligibility and Age Limit

The following eligibility requirements must be met to participate on the vip111 platform:

• The applicant must be at least 21 years old. All services on this platform are strictly prohibited for minors.
• Users must register with a valid personal identity and provide accurate information.
• Users may not be residents of any jurisdiction where online gaming is prohibited by law.
• Each individual may only create one account. Creating multiple accounts is prohibited.
• vip111 officers, employees or their immediate family members are not eligible to play as regular users.

3. Account Registration

When registering with vip111, users must provide accurate and complete personal information. Providing false or incomplete information may result in account cancellation.

3.1 Accuracy of Registration Information

The name, date of birth, address and contact information provided at registration must be truthful. vip111 may request additional documents for identity verification (KYC) at any time.

3.2 Account Security

It is entirely your responsibility to keep your account password and login details secure. Allowing anyone else to access your account is prohibited. Accounts may not be shared, sold or transferred.

3.3 One Account Policy

Only one account per person is permitted. If multiple accounts belonging to the same person or household are detected, those accounts will be closed immediately and the funds held in them may be forfeited.

4. Deposit and Withdrawal Policy

The following policies must be followed for financial transactions on the vip111 platform.

4.1 Supported Payment Methods

The following payment methods are currently supported: bKash, Nagad, Rocket and bank transfer. All transactions will be completed in Bangladeshi Taka (৳ / BDT).

4.2 Minimum Amounts

• Minimum deposit: ৳500 (the same limit applies for each payment method).
• Minimum withdrawal: ৳500.

4.3 Withdrawal Processing Time

Withdrawal requests on vip111 are generally processed within 30 minutes to 3 hours. This time may increase if verification or a security review is required.

4.4 Withdrawal Conditions

The user's identity must be fully verified before a withdrawal request can be made. If any active bonus wagering requirement has not been met, the withdrawal may be placed on hold. vip111 reserves the right to review any withdrawal request if fraudulent activity is suspected.

5. Bonuses and Promotions

vip111 offers various types of bonuses and promotional offers for its users. All such offers are subject to specific conditions.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example:

• If you deposit ৳1,000 → bonus ৳1,000 → total balance ৳2,000.
• If you deposit ৳12,000 → bonus ৳5,000 → total balance ৳17,000.

5.2 Wagering Requirements

Before the welcome bonus can be withdrawn, the bonus amount must be wagered 25 times. Example: if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing.

5.3 General Bonus Terms

• The welcome bonus can only be received once per account.
• Bonus funds cannot be withdrawn directly — they can only be used for gaming.
• If an attempt to manage multiple bonus accounts is detected, all bonuses will be cancelled.
• vip111 reserves the right to change, suspend or cancel any promotional offer at any time.
• Individual offers may have their own separate terms — please read the details on the offer page.

6. VIP Program

The vip111 VIP Program has five tiers. Each tier provides weekly cashback and special benefits.

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.6%.
• Gold: Weekly cashback up to 0.9%.
• Platinum: Weekly cashback up to 1.2%.
• Diamond: Weekly cashback up to 1.5%.

Advancement to a higher VIP tier depends on your consistent playing history and activity. The benefits at each tier are notably greater than those of the previous tier. VIP cashback is calculated on a weekly basis and credited every Monday.

vip111 reserves the right to change the terms of the VIP Program at any time. Members will be informed of any such changes.

7. Game Rules

The following rules must be followed when playing games on the vip111 platform.

7.1 Fair Play Policy

vip111 is committed to ensuring a fair and transparent gaming environment for all users. Our games are operated by accredited third-party providers and use Random Number Generator (RNG) technology.

7.2 Technical Issues

If a technical error or disconnection affects the outcome of a game, vip111 will take appropriate action after investigation. vip111 reserves the right to void erroneous results caused by technical issues.

7.3 Software Use

The use of bots, automated software, hacking tools or any other unauthorised technology while playing is strictly prohibited. If such activity is detected, the account will be closed immediately.

8. Prohibited Activities

The following activities are strictly prohibited on the vip111 platform:

• Attempting to collect bonuses through fraudulent means.
• Collusion — attempting to influence game outcomes through illegal coordination with other players.
• Using the platform for the purpose of money laundering.
• Creating an account under a false identity or using another person's identity.
• Attempting to intrude into or hack the platform's systems.
• Harassing or threatening other users.
• Operating multiple accounts.
• Using the platform's name or logo without authorisation.

9. Responsible Gaming

vip111 takes responsible gaming very seriously. We believe gaming is a form of entertainment — never a solution to financial problems.

9.1 Self-Control Tools

Users can contact us to manage their gaming activity. We provide deposit limit setting, session limits and self-exclusion options.

9.2 Support

If you feel that gaming is causing problems for you or your family, please seek support through our 24/7 live chat. For more information, read our Responsible Gaming page.

Please remember: only bet what you can afford to lose. Gaming is a recreational activity, not a source of income.

10. Privacy and Security

vip111 gives the highest priority to protecting your personal information. To learn about our full privacy policy, read the Privacy Policy page.

10.1 Data Collection

We collect the information necessary to provide our services, such as: name, email address, date of birth, address and payment-related information. This information is not sold to third parties.

10.2 Security Measures

vip111 uses SSL encryption, two-factor authentication and advanced firewall technology to keep user information secure. All financial transactions are completed through encrypted channels.

10.3 Cookie Policy

Our website uses cookies to improve the user experience. By using our website, you are considered to have consented to the use of cookies.

11. Account Suspension and Closure

vip111 reserves the right to suspend or permanently close any account in the following circumstances:

• Violation of any provision of these Terms.
• If fraudulent activity is suspected.
• If evidence of false identity information is found.
• If money laundering is suspected.
• In accordance with instructions from law enforcement authorities.
• The user themselves has requested account closure.

11.1 Balance After Account Closure

If an account is closed without any rule violation, the valid balance (excluding bonuses) will be eligible for withdrawal. However, if the account is closed due to a rule violation, the balance may be forfeited.

11.2 Appeal Process

To appeal against an account suspension, please contact us via live chat or at [email protected]. Our team will review every appeal with the highest level of integrity.

12. Limitation of Liability

vip111 is not liable for:

• Game losses due to internet disconnection or technical issues.
• Account information leaks resulting from the user's own negligence or carelessness.
• Delays or failures related to third-party services (payment gateways, banks).
• Any indirect or consequential damages.

vip111's maximum liability in any single incident will be limited to the relevant user's account balance at that time.

13. Changes to Terms

vip111 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, an effort will be made to notify members in advance via email or platform notifications.

Continued use of the platform after any changes will be considered acceptance of the updated terms. Visit this page regularly to stay informed about the latest terms and conditions.

If you find the updated terms unacceptable, please contact us to close your account.

14. Contact & Support

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: Support available in Bengali 24/7. Start a live chat from any page on the platform.
• Email: [email protected]

Our support team is always ready to answer any of your questions. Complex issues can be resolved most quickly through live chat.